Client Rights and Responsibilities

Your Rights

When accessing Brain Sprout Clinic, you have the right to receive services that are respectful, safe, evidence-based and appropriate to your individual circumstances.

 

You have the right to:

• be treated with dignity, respect and without discrimination;

• receive clear information about your assessment or service;

• participate in decisions about your care;

• ask questions and make informed choices;

• have your communication, sensory, accessibility and cultural needs considered;

• provide or withdraw consent;

• have your privacy and confidentiality respected;

• understand the fees associated with your service before proceeding;

• receive information about assessment findings in a way you can understand;

• access or request correction of your personal information, subject to applicable law;

• involve a support person where appropriate;

• provide feedback or make a complaint; and

• receive services without being disadvantaged because you have raised a concern.

 

Neurodiversity-Affirming Practice

Brain Sprout Clinic recognises that people experience, communicate and interact with the world in different ways.

 

We aim to provide services that respect individual strengths, differences, identities and lived experiences while recognising the genuine disability, difficulties and support needs a person may experience.

 

Assessment processes may be adapted where clinically appropriate to support authentic participation, including consideration of communication preferences, sensory needs, emotional wellbeing, pacing and breaks.

 

Children and Young People

Children and young people have the right to be treated with dignity, have their views heard and participate in decisions affecting them in ways appropriate to their age, development and capacity.

 

A parent, guardian or other authorised decision maker may provide consent where required, but this does not remove the importance of involving the child or young person wherever possible.

 

Your Responsibilities

To help us provide safe and effective services, we ask that you provide information that is accurate and complete to the best of your knowledge; advise us of relevant changes to health, circumstances, contact information or care arrangements; provide relevant court, guardianship or parenting documentation where requested; participate respectfully in appointments; advise us when you need adjustments or do not understand something; attend appointments or provide appropriate notice of changes; and pay agreed fees when due.

 

You are not expected to know what information is clinically important. If you are unsure, you are encouraged to discuss this with your clinician.

 

Working Together

Assessment works best when information can be considered collaboratively. We recognise that clients, families and caregivers bring important knowledge and lived experience, while clinicians bring professional knowledge and assessment expertise.

 

Our aim is to bring these perspectives together to develop an accurate and meaningful understanding of the individual and provide practical guidance about appropriate next steps.